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In the wake of Edward Snowden 's ongoing revelations about U.S. surveillance programs, the National Security Agency is facing the worst crisis in its 60-year history. Today, too many Americans mistakenly believe the NSA is listening to their phone calls and reading their emails. But misperception is only part of the agency's problem. In an Oct. 5-7 YouGov national poll we commissioned, we also found the more that Americans understand the NSA's activities, the less they support the agency.